These Terms of Service ("Terms") govern your use of Groundwork Intelligence LLC's website and services. By engaging Groundwork Intelligence LLC ("Groundwork," "we," "us," or "our") for services or by using our website at groundwork.bot, you agree to these Terms.
Groundwork Intelligence LLC provides AI installation, configuration, training, and managed support services for businesses. Our primary offering consists of:
All services are delivered by Groundwork personnel, primarily on-site at the client's location within the Austin, Texas metro area unless otherwise agreed in writing.
Specific service terms, scope, deliverables, and timelines for each client engagement are set forth in a separate Statement of Work or Service Agreement signed by both parties. In the event of a conflict between these Terms and a signed Service Agreement, the Service Agreement controls for that engagement.
These Terms apply to all visitors to our website and to all clients, regardless of whether a separate written agreement exists.
Installation Package: A deposit (typically 50% of the total engagement fee) is due upon scheduling to reserve your installation date. The remaining balance is due upon completion of the installation and team training, before we leave your premises.
Ongoing Support Plans: Monthly support fees are billed at the beginning of each billing period. Payment is due within 15 days of invoice.
Late Payments: Invoices not paid within 30 days of the due date may accrue interest at 1.5% per month (18% annually). Groundwork reserves the right to suspend ongoing support services for accounts more than 30 days past due, with written notice.
Accepted Payment Methods: We accept ACH bank transfer, check, and major credit cards. A processing fee of 2.9% applies to credit card payments.
Installation engagements: If you need to cancel a scheduled installation, please provide at least 5 business days' notice. Cancellations with less than 5 business days' notice may forfeit the deposit to cover scheduling and preparation costs. We will work with you in good faith to reschedule when possible.
Ongoing support plans: Either party may cancel the ongoing support plan at the end of any billing month with written notice. No cancellation fees apply. Your system will continue to operate independently after the support plan ends — we don't deactivate your system on cancellation.
We never lock you in. Month-to-month support means exactly that — cancel at the end of any month, no questions asked.
If your OpenClaw installation is not functioning as described in your Statement of Work within 30 days of installation, notify us in writing and we will make reasonable efforts to remedy the issue at no additional charge. This guarantee covers functionality and integration as specified — it does not cover changes in scope, client-side infrastructure issues, or outcomes dependent on factors outside our control (such as employee adoption rates).
To deliver our services effectively, clients agree to:
Groundwork is not responsible for delays or issues caused by client failure to fulfill these responsibilities.
Configurations, workflows, and customizations we create for your business as part of an engagement are your property — you own them. Groundwork retains ownership of any proprietary tools, methodologies, or templates we use in delivering services. Nothing in our services transfers Groundwork's underlying intellectual property or any intellectual property belonging to OpenClaw or its licensors.
All content on groundwork.bot — text, design, graphics, and code — is owned by Groundwork Intelligence LLC and may not be reproduced without permission.
Both parties may share confidential business information during an engagement. Each party agrees to hold the other's confidential information in strict confidence, use it only for purposes of the engagement, and not disclose it to third parties without written consent. This obligation survives termination of the engagement for 3 years.
Our handling of personal data submitted through our website is governed by our Privacy Policy. For client engagements, we access client business data only as necessary to perform services, maintain it securely, and do not use it for any other purpose. OpenClaw systems are installed on client infrastructure; Groundwork does not retain copies of client business data after engagement completion unless specifically agreed.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GROUNDWORK LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO OUR SERVICES OR THESE TERMS, EVEN IF GROUNDWORK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Groundwork's total liability for any claim arising from or related to our services shall not exceed the total fees paid by the client in the 12 months preceding the claim.
Some jurisdictions do not allow limitation of certain damages; in such jurisdictions, our liability is limited to the maximum extent permitted by law.
Our services are provided "as is" and "as available." We make reasonable efforts to deliver high-quality work and stand behind our installations, but we do not warrant that our services will be error-free, uninterrupted, or that any particular business outcome (including revenue increases, cost savings, or productivity gains) will result. Results depend on many factors outside our control.
You agree to indemnify and hold harmless Groundwork Intelligence LLC and its personnel from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your violation of applicable law, or your use of our services in a manner not authorized by these Terms.
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising from these Terms or our services shall be resolved in the state or federal courts located in Travis County, Texas, and both parties consent to personal jurisdiction in those courts.
Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes in good faith through direct negotiation for at least 30 days following written notice of the dispute.
We may update these Terms from time to time. We'll post the revised Terms with an updated date. For active clients, significant changes will be communicated by email at least 30 days before taking effect. Continued use of our services after the effective date constitutes acceptance of the updated Terms.
Questions about these Terms? Reach us at: